Joshua Townsend’s Resume
JOSHUA R. TOWNSEND
13489 Old Dairy Court
Herndon, VA, 20171
703-201-6911
joshuatownsend@gmail.com
Virtualization Evangelist Cloud Architect Team Leader VMware vExpert
A technology leader with 10 years of hands-on experience in VMware virtualization, storage design, Microsoft technologies and network infrastructure. I bring an innovative and pragmatic approach to analyzing complex business needs, enabling me to conceptualize, design and implement cutting edge solutions based on the latest virtualization, storage, and cloud technologies.
PROFESSIONAL EXPERIENCE
Tiber Creek Consulting, Fairfax, VA 2009 – Present
IT Manager, Virtualization Practice Lead
IronBrick Associates, Vienna, VA 2008 – 2009
Principal Virtualization Consultant
Approva Corporation, Reston, VA 2005 – 2008
Global IT Manager
NetCentrics Corporation, Vienna, VA 2002 – 2005
Sr. Network Engineer
TECHNICAL SKILLS & EXPERIENCE
Virtualization & Enterprise Storage Design and Implementation
VMware vSphere architecture, implementation and support for commercial and government clients utilizing best practices for availability, reliability, and performance of compute, network, and storage resources to achieve dense virtualization ratios while maintaining SLAs and surpassing disaster recovery RTO/RPO’s. Specific tasks include:
- Design, install, configure VMware ESX, ESXi, within vSphere 4 and 5 environments with VirtualCenter management, LabManager, Consolidated Backup, DRS, HA, DPM, vMotion and VMware Data Recovery, VMware Site Recovery Manager (SRM). Experience with VMware View desktop virtualization (VDI).
- Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows NT, 2000, 2003, & 2008, as well as Linux servers from VMware, Hyper-V and legacy hardware.
- Architect, Design and implement EMC Clariion (CX, CX3, and CX4) SAN environments to ensure high availability and acceptable performance characteristics for VMware vSphere and SAN-backed applications.
- NetApp FAS/V-Series Architecture, Configuration and Installation
- IBM DS-series Architecture, Configuration and Installation
- Dell MD-series Architecture, Configuration and Installation
- Hands on experience in iSCSI, NFS, and Fiber Channel protocols, Fiber Channel cabling, switching, and zoning.
- Analyze and troubleshoot on an advanced level, performance of SAN-backed VMware ESX infrastructure to determine proper allocation of resources to a multi-department user population with widely varying needs.
- Customize layer 2 and layer 3 networking between VMware, networking components and storage for high availability and maximum performance.
- Develop, test, and maintain a disaster recovery plan for critical VMs and application data.
While IT Manager and Virtualization Practice Lead at Tiber Creek Consulting I architected, implemented and maintained a 150-server, 100% virtualized environment supporting Exchange, SQL, SharePoint, Active Directory, and a mixed Microsoft and Adobe development environment. I also provided consultative architecture and troubleshooting support to our Department of Defense clients running VMware-virtualized OLTP and OLAP SQL workloads, web portals, and data analysis environments.
While IT Manager at Approva, I led enterprise-wide virtualization effort, overseeing and personally completing vendor/hardware qualifications, architecture/design, installation, configuration, migration and documentation. Reduced the company’s server hardware footprint by 60% leading to savings in power and cooling. Leveraged highly available VMware Virtual Infrastructure (VI3) environment to improve server availability, reduce workload for IT staff, and automate server deployment for various business units. Environment supported both production and development environments containing hundreds of servers running SQL, IIS, Exchange, SharePoint, SAP, Oracle, PeopleSoft, and Approva’s BizRights software.
Network Infrastructure Design and Maintenance
Responsible for maintaining IT infrastructure including server hardware, VMware environment, data storage, switching and routing, backups, email, firewall, spam filtering, AV, VPN, mobile devices, VOIP systems, network monitoring, and all Microsoft technologies.
Identified need for and managed data center expansion including procurement, implementation and rollout of new physical plant utilizing APC In-Row Cooling; APC Power Distribution (PDU); APC Symmetra UPS; APC InfraStruXure Central; NetBotz environmental monitoring modules.
Server performance analysis and performance tuning, including SQL server workloads running both transactional and analytical data warehouses in an enterprise environment.
Lead design, deployment, and maintenance of a broad range of Microsoft technologies including: Windows Server 2000, 2003, 2008, 2008 R2; Exchange Server 2003 & 2007; SharePoint Server 2003, 2007, 2010; Internet Security and Acceleration (ISA) Server 2004, 2006; SQL Server 2000, 2005, 2008; Windows Server Update Services (WSUS); DNS; WINS; DHCP; Active Directory; Group Policy Design and Implementation; IIS; and Terminal Services Gateway, Remote Desktop Services.
Responsible for design, implementation and maintenance of Dell & HP servers and storage hardware, IBM BladeCenter servers, EMC storage systems, Cisco routing and Catalyst switching, Cisco PIX & ASA firewalls, Cisco VPN, Symantec Backup Exec, Symantec AntiVirus, Spam and AV filtering, Blackberry Enterprise Server, GFI FaxMaker, SalesForce.com, Veeam Backup and Replication.
Dell Open Manage, HP Insight Manager, What’s Up Gold Network Monitor, ADSIedit, Replmon, Repadmin, DCDiag, NetDiag; Active Directory Sites and Services, Active Directory Users and Computers, Ethereal, WireShark, PRTG, MRTG, Nagios, Cacti, LANSweeper; SolarWinds IPMonitor; OpManager, Cisco IOS, Cisco PDM/ASDM, Remote Desktop Connection, VNC, ping, tracert, telnet
Hands on experience with DSL, T1, PRI, POTS, Metro Ethernet, Cisco Unified Communications/Call Manager Business Edition, Avaya IP Office, Fax, & VoIP.
Manage PC and laptop support, implement service desk best practices. Optimize Windows desktop deployment by leveraging the latest deployment automation technologies from Microsoft.
IT MANAGEMENT EXPERIENCE
Restructured geographically diverse IT groups into a global team to increase efficiency and improve customer satisfaction. Rebuilt team from ground-up, hiring and equipping personnel for the challenges of a rapidly growing infrastructure and increased demands from multiple business units. Completed interviews, personnel reviews, and salary reviews.
Standardized network management and monitoring tools across the organization to provide real-time alerting leading to greater uptime and increased security. Drafted and implemented policies and procedures regarding network equipment, maintenance, and monitoring.
Reduced corporate communications costs by 40% through effective vendor management, contract negotiations and convergence of technical solutions.
Developed and managed a $1million budget for global IT department.
Personally led the conversion of an unstructured helpdesk to a global service desk through implementation of a ticketing system and industry best practice resulting in increased service levels, reduced resolution time, and tracking of key metrics. Analyzed metrics to increase service offerings and automate recurring tasks.
Increased security, stability, and recoverability of the corporate network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance. Served as an advisor to executive staff on information security practices and procedures.
Estimated project costs, prepared project plans and status reports. Led the development of requisitions, bids, and specifications, and the negotiation, administration, and evaluation of contracts for equipment and services.
EDUCATION & CERTIFICATIONS
B.A., Political Science & International Relations
Messiah College, Grantham, PA
Active DoD Secret Security Clearance
VMware Training & Certifications
- VMware vExpert 2010 & 2011
- VMware Certified Professional (VCP)
- VCP on VMware Virtual Infrastructure 3
- VCP on VMware vSphere 4
Microsoft Certifications
- Microsoft Certified IT Professional (MCITP): Windows Server 2008: Enterprise Administrator
- Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active Directory, Configuration
- Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Applications Infrastructure, Configuration
- Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Network Infrastructure, Configuration
- Micosoft Certified Systems Engineer+Security (MCSE+Security); Windows Server 2003
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Professional (MCP)
CompTIA Certifications
- CompTIA Security+ 2008
SAN/NAS Storage Training
- Dell SAN Management Training: 3-day hands-on training for EMC Clariion SAN
- NetApp SAN Implementation Workshop: 3-day hands-on training for NetApp FAS
Management Training
- Skills for the Next Generation Manager: Course provided while Global IT Manager at Approva Corporation
AWARDS, ACCOLADES, & CCOMMUNITY INVOLVEMENT
- Awarded 2010 & 2011 VMware vExpert for going above and beyond my day jobs to share their technical expertise and communicate the value of VMware and virtualization to my colleagues and community.
- Awarded Approva ‘Extra Mile Award’ for consistently providing timely and innovative solutions to challenges throughout the company.
- Participated in corporate group at Approva charged with bringing innovative approach to improving corporate culture, employee morale, and global team integration.
- Leader of the Washington DC Metro VMware User Group, responsible for planning user group meetings, coordinating vendor sponsorship, and engaging the VMware community through leading meetings, social networking, and personal interaction.
- Volunteering time and technical expertise to various community programs, including network design and implementation for Helping Children Worldwide’s Connections for Hope Center in Herndon, VA.
PUBLISHED WORKS & PUBLIC SPEAKING
- Blogger at http://vmtoday.com, sharing virtualization news, views, and lesson’s learned with the greater IT community.
- Presenter on technical virtualization-related topics at the Washington, DC VMware User Group’s regular meetings.
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